Light In The Box France
Light In The Box France Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box France has 1.7 star rating from 27 customer reviews and overall sentiment is negative; 85% of ratings are unfavorable and consumers frequently request a refund.
Key Takeaways for Future Customers
- Expect difficulties with order tracking, address changes and delayed or missing items; many Light In The Box France reviews report these problems.
- Prepare for slow or unclear return and refund processes and limited direct customer service contact.
Negative Feedback / Risk Areas
- Frequent cancellations for lack of stock and partial deliveries.
- Billing/payment bugs, double charges and missing confirmations.
- Poor customer service response, hard-to-use return policy and refund delays.
Positive Feedback
Some reviewers note product variety and an occasional satisfactory refund handled to customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Light In The Box France has 1.7 star rating from 27 customer reviews and overall sentiment is negative; 85% of ratings are unfavorable and consumers frequently request a refund.
Key Takeaways for Future Customers
- Expect difficulties with order tracking, address changes and delayed or missing items; many Light In The Box France reviews report these problems.
- Prepare for slow or unclear return and refund processes and limited direct customer service contact.
Negative Feedback / Risk Areas
- Frequent cancellations for lack of stock and partial deliveries.
- Billing/payment bugs, double charges and missing confirmations.
- Poor customer service response, hard-to-use return policy and refund delays.
Positive Feedback
Some reviewers note product variety and an occasional satisfactory refund handled to customers.
Media from reviews
Paris, Paris
Error in order : see below
- - -Order shows 4 or 5 lady's pulls instead of 1.
- - -Payment was made for the wrong quantity; correct it.
- - -Customer: Jacqueline SAILLY, ladyjcsjag@***.com.
The order made this morning indicated 4 or 5 lady's pulls instead of ONE. Payment has been made accordingly to the wrong number indicated. Can you correct this error please
Jacqueline SAILLY
ladyjcsjag@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Change adress
- - Delivery address is wrong.
- - Email no longer exists; I can't reset my password.
- - Last purchase paid via PayPal (order 8PH34829YW501280B) for 18,48.
Company fixed the issue and I have been provided with apology. Change delevery adress
Hello,
I just made this online purchase on your site and I just found two errors:
The delivery address is not the right one, the news is:
Manuel Martins Salgado
10 Rue FABERT
57160 MOULINS LES METZ
France
My email address manuel.martins57@***.fr no longer exists and I can no longer reset my password
My last purchass payed by PayPal account xls125martins@***.com an I payed 18,48 number:8PH34829YW501280B
Thank you for your help , if you do not change the address I will never receive the short
Manual
Preferred solution: Deliver product or service ordered
Please contact our customer service via APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details. If you still have problem in contacting us, you may send email to service@lightinthebox.com with your order number and we will make sure your issue is resolved quickly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer1) Adresse livraison commandes erronnée 2) mon adresse email n'est plus reconnue pour accéder à votre site
- - Two paid orders yesterday remain in prep; address not updated.
- - I can't access my account and the site doesn't recognize my email; no reply yet.
Bonjour,
j'ai effectué 2 commandes hier soir. Je les ai payées.
Puis, je me suis rendu-compte que je m'étais trompée d'adresse de livraison.
J'ai envoyé un message à ce sujet dans la fenêtre de votre site, mais je n'ai reçu aucune réponse de votre part et j'ai vu que les 2 commandes étaient toujours en préparation.
Aujourd'hui, je ne peux même plus accéder à mon compte, mon adresse email n'est plus reconnue par votre site !!!
- Pas de tel de contact service client
- Site ne fonctionne pas
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBug de payement
- - Payment in 4x of 10.95 on Feb 5, 2024 was debited from PayPal.
- - Customer asks if they will receive the items.
Paiement en 4X
10,95
5 février 2024 . Paiement
litb-240205****003147-****0421
J'ai appelé paypal et mon paiement a été débité de mon compte Savoir si je peux recevoir mes articles En l'attente de votre cdt burger jc
Preferred solution: Full refund
Veuillez contacter notre service client via l'application : Compte> Centre d'aide> Contacter le service client pour ma commande> choisissez le numéro de commande et cliquez sur> Afficher les détails. Si vous rencontrez toujours des difficultés pour nous contacter, vous pouvez envoyer un e-mail à service@lightinthebox.com avec votre numéro de commande et nous veillerons à ce que votre problème soit résolu rapidement.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBug de payement
Paiement en 4X
10,95
5 février 2024 . Paiement
J'ai appeler paypal et mon paiement a été debiter de mon compte Savoir si je peux recevoir mes articles En l'attente de votre cdt burger jc
Preferred solution: Full refund
Veuillez contacter notre service client via l'application : Compte> Centre d'aide> Contacter le service client pour ma commande> choisissez le numéro de commande et cliquez sur> Afficher les détails. Si vous rencontrez toujours des difficultés pour nous contacter, vous pouvez envoyer un e-mail à service@lightinthebox.com avec votre numéro de commande et nous veillerons à ce que votre problème soit résolu rapidement.
Foulain, Haute-Marne
Article non conforme
- - Order 240410****190239 arrived 10/04/2024.
- - Linen pants are too large and transparent.
- - Requests return or refund; contact nonrbertjob@***.fr.
Bonjour ! J'ai bien reçu ma commande du 10/04/2024 dont le numéro est le 240410****190239.
Mon n de client est le 950642.
Le pantalon en lin reçu ne convient pas du tout ( trop grand, transparent...).commentaire vous le retourner ou me faire rembourser ?.lun mail
est : nonrbertjob@***.fr. merci
We regret reading about the difficulties faced. We firmly believe returning an item should be easy and straightforward.
Numerous parcels are being returned to our warehouse. We invite you to submit a new ticket,1 of our after-sales agents will continue to assist with the return and obtain a refund/exchange with the least amount of trouble!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenseignements
- - 3m diameter parasol, 8-rib frame, price 34.34 euros (+12.61).
- - Unclear if base is included; listing mentions table parasol and canopy-only option.
SITE AU TOP EXCELLENT JE RECOMMANDE VIVEMENT.
Très très bien vous avez un personnel au Top et professionnalisme.EXCELLENT 10/10J'adore votre site sur tous les plans. TOUT TOUT.
Je n'arrive pas à comprendre au sujet d'un article que je souhaite commander s'il vous plaît merci beaucoup.
Car je voudrais être sur que le parasol à bien un pied pour le maintenir droit. Diamètre 3M (10FT) Cadre de parapluie à 8 nervures (+ 12.61) à 34,34 euros
Car sur le site il parle de parasol de table je ne comprends pas du tout excusez moi, si il n'y a pas de pieds je ne peux le commander ça ne m'intéresse pas.
Si vous vendez juste la toile comment il tient il faut bien un support (l'ossature) c'est compliqué ??? enfin j'ai hâte que vous m'expliquez à mieux comprendre c'est le plus simple.
Merci beaucoup
A bientôt
Cordialement
Madame Navarro
- Vous avez un large choix on trouve de tout des prix bas
- Aucun
Preferred solution: renseignements sur un article avant d'acheter : Diamètre 3M (10FT) Cadre de parapluie à 8 nervures (+€ 12.61) à 38,60 euros Il y a t il le pieds pour maintenir le parasol et la manivelle ? svp merci.
User's recommendation: Demande de détail sur un article avant d'acheter un parasol
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblème pour faire le retour de ma commande
- - Customer sent three messages about returning an order for a refund.
- - They request return address to complete the refund and are awaiting a reply.
Bonjour , j'ai déjà envoyé trois messages pour faire retour de ma commande et être remboursé et je vois que c'est très compliqué j'aimerais qu'on m'envois l'adresse pour que je puisse faire le retour et être totalement remboursé . j'attends votre réponse . Cordialement
Preferred solution: Full refund
User's recommendation: c'est un site qui n'ai pas fiable du tout
Bonjour, Désolé de vous déranger. Nous avons trouvé votre commande 75048475 et vous avons contacté via le ticket ID 101898563.
Nous attendons votre réponse. Cordialement Service clientèle
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI bought 14 items only 8 items l received this morning
- - Ordered 14 items but only 8 were received.
- - Two sandals, two necklaces, and two dresses were included; please send remaining items or refund.
Please l bought 14 items and only 8 items l received this morning. U have the list of the items if you cannot get the items let me have my money back.
Two sandals one 2 necklaces an d two dresses. You have the items l commanded.
Please am begging in the name of God let me have the rest of the items or my money. Thanks
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRETOUR
- - Order 230908****272**** was delivered late.
- - Jerseys are very poor quality; I want a full 55,98 refund and no response from customer service.
COMMANDE 230908****272****
BONJOUR
Déja la commande a été livrée en retard j'étais déja en vacances. De plus les maillots de tres mauvaise qualite et je souhaite le remboursement total et non partiel soit 55,98.
J'ai fait des requetes auprés de votre service client.
Pas de retour. Aussi je vais contacter ce jour le service juridique et mauvaise publicité de votre enseigne
merci de votre retour
ORDER 230908****272****
GOOD MORNING
The order was already delivered late I was already on vacation. In addition, the jerseys are of very poor quality and I want a total refund and not a partial refund, i.e. 55.98.
I have made requests to your customer service.
No return. Also today I will contact the legal and bad publicity department of your brand
thank you for your comeback
Good morning, Sorry to bother you. We found your order 73720612 and contacted you via ticket ID 101750787.
We are waiting for your answer. Cordially Customer Service
Montauban, Tarn-Et-Garonne
Mauvaise adresse
I have changeur mon adresse et effectuer une commande Maïs adresse non changeur du coup commande ne peut pas arriver chez moi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Taxes not shown; DHL charged €175 at delivery.
- - Item did not match the picture; labeled tailored-made and not refundable; only email support.
To whom it may concern,
It was my first time ordering garments at Light in The Box and I must say I am very disappointed with your methods.
First of all, I placed an order for almost 500 euros and was not informed about the taxes before I received the notification from DHL. There was no mention of any taxes on the order form and I ended paying 175 euros extra in order to get the delivery.
Then, I wanted to return one of the items which does not match the picture on the website at all and I cannot accept the concept that a black dress in standard size 38 is considered "tailored-made" and is not eligible to refund.
Offering the customer to keep a garment that does not meet his expectations for a 5% reward is absolutely ridiculous and I will make sure all your potential customers on social networks are aware of your selling and return policy before they place an order.
Last but not least, there is no telephone or chat contact and I had to go hunting for a contact email address Furthermore, the section regarding the terms of use of the reward seems to be available only in English and not very clear which is not acceptable.
I this is the way it works with you, I will keep shopping on other sites with a different return policy for future purchases and will make sure I pass on the information.
Best regards,
Joëlle Chadefaux
- Wide choice of products
- Return policy
- No actual customer service
- Taxes
Preferred solution: Full refund
User's recommendation: JUST DO NOT ORDER GARMENT ITEMS
Bonjour, Désolé de vous déranger. Nous avons trouvé votre commande 72165910 et vous avons contacté via le ticket ID 101342776 .
Nous attendons votre réponse. Cordialement Service clientèle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAucune aide réelle pour un retour et remboursement
- - Spent 2.5 hours returning ill-fitting, poor items; phone support loops to start with no response; no paperwork in package (order 230814****896795).
J'ai passé maintenant 2 h et demie essayant de trouver moyen de retourner des articles mal taillés et de mauvaise qualité mais je suis forcée de tourner en rond, même par téléphone et je suis renvoyée à chaque fois au début et sans réponse du tout.
(Cde N 230814****896795 du 14 Août) Je n'en peux plus et, comme il n'y avait aucun papier concernant ma commande dans le paquet avec les vêtements, je me rends compte que je suis coincée.
SVP aidez moi !!! Merci
- Up dates regularly et facility to order but no help at all for re
- Totally confusing instructions for refund
Preferred solution: Full refund
User's recommendation: Grande déception
Bonjour, Désolé de vous déranger. Nous avons trouvé votre commande 72896795 et vous avons contacté via le ticket ID 101438971.
Nous attendons votre réponse. Cordialement Service clientèle
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Pamiers, Ariège
Customer code is requested. I do not know it!
It is urgent! To pay, Bank requests my "customer code"
Impossible to get in touch with you!
I claim this info such several hours.
François Begon
mail : francois.begon0594@***.fr
User's recommendation: Bad
Erreur sur l'adresse de livraison
Je viens de passer une commande et il y a une erreur sur l'adresse de livraison. Puis-je la modifier avant l'expédition de la commande ?
Bonjour, Désolé de vous déranger. Nous avons trouvé votre commande 74297386 et vous avons contacté via le ticket ID 101679307 .
Nous attendons votre réponse. Cordialement Service clientèle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommande reçue mais incomplete
Bien reçue ma commande seulement il manque 2 boîtes de pastel à l'huile sur les 3 commandées en effet j'ai reçu la plus petite celles de 25 pastels et 50 n'étaient pas dans le colis pourriez vous me dire si ils doivent arriver plus tard par colis séparé ou s'agit-il d'une erreur de votre part il s'agit du lot de 3 boîtes pastel pour 7.99 euros j'attend votre réponse rapidement
- Impossible de joindre
Preferred solution: Deliver product or service ordered
Bonjour, Désolé de vous déranger. Nous avons trouvé votre commande 71504238 et vous avons contacté via le ticket ID 101526127.
Nous attendons votre réponse. Cordialement Service clientèle
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It seems like there was an error with your order. I recommend contacting Light In The Box customer service as soon as possible to explain the situation.
Since you mentioned an email, you might want to respond to them with your order details and request an adjustment or refund.
Additionally, checking the order through your account might help to identify and resolve the issue more efficiently. Let me know if you'd like some advice on how to word your message to them!